Contact Us
Contact Us
Questions about a product, dimensions, finish, an existing order, payment, shipping, tracking, returns, refunds, or privacy? Our customer-support team is ready to help.
Email support
Email us at service@sorevy.com. Written support is recommended when your request includes photos, tracking details, or return documentation.
Phone support
Call +86 136-1820-5324 during 8:00 AM – 10:00 PM Daily. Keep your order number available for order-specific assistance.
Product questions
Tell us the product name and the detail you want to confirm, such as set quantity, dimensions, material, finish, color, weight, care, or recommended placement.
Address changes and cancellations
Contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing, packing, or shipment has started.
Shipping and tracking
If tracking is delayed or shows delivery but the parcel cannot be located, send us the order number and tracking number. Please first check the delivery area, household members, building staff, and carrier notices.
Damaged or incorrect orders
Contact service@sorevy.com within 7 calendar days after delivery and include clear photos of the item, all packaging, and the shipping label.
Contact us before returning
Do not send merchandise to the registered business address or any other address without approval. We will provide the applicable return destination after reviewing the request.
Privacy requests
Send privacy questions or requests to service@sorevy.com. Identity verification may be required where permitted by applicable law.
Business Information
Contact customer support before sending merchandise. Our registered business address is not automatically our return warehouse address. Approved requests receive the correct return instructions and destination.