Shipping Policy
This policy explains how Sorevy™ processes, fulfills, ships, and tracks orders placed through sorevy.com.
Shipping destinations
Available destinations are shown during checkout. An order can be accepted only where the selected products and shipping services are available.
Order processing
Orders are normally processed within 7 business days after payment confirmation. Weekends and public holidays are not business days. High-volume periods, holidays, verification, or inventory circumstances may affect processing.
Estimated delivery
For supported United States destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. Weather, customs, carrier operations, destination access, transportation disruption, and events outside reasonable control may cause delays.
Shipping methods & charges
Available methods and applicable charges are displayed at checkout and may depend on destination, order value, package size and weight, inventory location, and service availability.
Fulfillment locations
Orders may ship from our facilities or designated fulfillment partners. Shipment origin may differ from our registered business address, which is not necessarily a warehouse or return destination.
Tracking information
Tracking is normally emailed after dispatch when available. Carrier scans may take time to appear after label creation or transfer between logistics networks.
Address accuracy
Customers must provide a complete and accurate address. Contact us immediately about an error; changes are not guaranteed after processing begins. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Delayed or stalled shipments
If tracking has not updated for an extended period, contact service@sorevy.com with the order and tracking numbers.
Marked delivered
Check the delivery area, mailbox, household members, neighbors where appropriate, building staff, and carrier notices. If the parcel remains missing, contact the carrier and then our support team.
Shipping damage
Ceramic is fragile. Report visible damage or breakage within 7 calendar days after delivery. Keep the item and all packaging and provide clear photos of each affected piece, exterior and interior packaging, and the shipping label.
Taxes, duties & import charges
Taxes and charges collected by the store will be shown at checkout where applicable. Any destination charges not collected at checkout remain the recipient's responsibility unless applicable law requires otherwise.
Split shipments
An order may arrive in more than one package. Separate tracking numbers may be provided.
Business Information
Contact customer support before sending merchandise. Our registered business address is not automatically our return warehouse address. Approved requests receive the correct return instructions and destination.