Return & Refund Policy
This policy explains how to request a return, report an order problem, and receive an approved refund for purchases through sorevy.com.
Return window
Contact us within 30 calendar days after confirmed delivery. Requests outside the period may be declined unless applicable law requires otherwise.
Starting a return
Email service@sorevy.com with your order number, product name, return reason, and relevant photos or video. For damage, include the item, all packaging, and shipping label.
Return eligibility
Preference-based returns should generally be unused, undamaged, unaltered, and complete, with all pieces, accessories, inserts, and original protective packaging where reasonably possible. Proof of purchase is required.
Items not eligible
Items may be ineligible when damaged through misuse, improper cleaning, impact after delivery, unauthorized modification, missing components, or return without approval. Final-sale or personalized items are non-returnable where clearly disclosed and legally permitted.
Ceramic variation
Minor differences in glaze, tone, speckling, texture, contour, dimensions, or weight caused by ceramic firing, finishing, photography, screens, or reasonable manufacturing tolerances are not automatically defects.
Damaged, defective or incorrect items
Report problems within 7 calendar days after delivery. Do not discard the product or packaging while the claim is reviewed. Depending on the circumstances and applicable law, the resolution may include replacement parts, replacement, refund, or another appropriate remedy.
Return shipping costs
Customers generally pay return shipping for preference-based returns. If we confirm an error attributable to us, we will provide an appropriate solution. No restocking fee is charged for an approved return unless an exception was disclosed before purchase and is permitted by law.
Packing a fragile return
Use suitable protective packaging for every ceramic piece. Include all set components and use a reliable trackable service for preference-based returns. Damage caused by inadequate return packing may affect eligibility where permitted by law.
Inspection & approval
Returned items are inspected after receipt. We will notify you whether the return and refund are approved, partially approved, or declined, with available next steps.
Refund timing & method
Approved refunds are normally initiated to the original payment method within 5–10 business days after approval. Banks and payment providers may need additional time to post funds.
Original shipping charges
Original shipping charges are generally non-refundable for preference-based returns unless required by law or included in an approved remedy for an error attributable to us.
Exchanges
Direct exchanges depend on availability. Support may recommend returning an eligible item and placing a new order.
Cancellations
Contact us promptly. Cancellation cannot be guaranteed after fulfillment, packing, or shipment has begun.
Business Information
Contact customer support before sending merchandise. Our registered business address is not automatically our return warehouse address. Approved requests receive the correct return instructions and destination.